Storm Copper Takes Great Strides in Quality Improvement

Storm Copper Components is committed to meeting its customer’s requirements by providing innovative, cost-effective solutions and by focusing on continual improvement of all our products, processes, and services.

Striving to become the leading manufacturer of copper electrical connectors, Storm became ISO 9001-2008 certified on January 4, 2010, View Certificate. This achievement is the culmination of a yearlong quality improvement process that began with the deployment of stronger management-system policies and procedures at Storm’s manufacturing center in eastern Tennessee.  

Throughout the International Standardization Organization (ISO) compliance process, Storm determined a set of quality standards revolving around customer expectations, creating an enhanced communications network, covering product information, inquiries, contracts, orders, feedback and complaints. Seven internal auditors have been trained to make sure that Storm Copper’s custom copper parts manufacturing process adheres to this rigid set of formal quality standards and highly structured procedures that cover every aspect of customer interaction from conception and quote to production and shipping.  

Worldwide, the ISO 9001-2008 certification is one of the most accepted standards of quality management. An ISO certificate gives customers a sense of confidence in Storm Copper, while it enables Storm to nail down and formalize a solid system of quality improvements.  With the ISO documentation and quality training, Storm’s customer service staff has become even more capable at fielding questions on copper ground bars and other electrical connectors. 

Storm has also improved its consistency with Nuclear Audits and its ability to identify and trace sources of raw materials. Whenever a potential customer visits the plant, Storm’s quality team members walk them through a hypothetical order process and show every detail of how Storm processes an order, from quote to packaging.